Key Strengths and Competencies

 

Effective team lead and business analyst

Experienced in Agile from a delivery group

Healthcare SME, Health Insurance

HL7, HIE, MIP data knowledge

Automotive business and engineering SME

Mobile, Web Services development

Java, SAP, cloud technologies

SQL, DB2, Oracle

Jira, User Stories, Client Acceptance

Agile, Waterfall, CMMi

Social networking savvy

Sharepoint Site Owner

 

 

Adept in Consultant role

Effective communicator and liaison

Talented writer and presenter

Skilled in customer relationship management

Effective lead and mentor

Requirements expertise

Process definition and diagramming

Project Management responsibilities

Project estimating and planning, tracking

Project status reporting

Former business writer and university instructor

Flexible and adaptable

Critical and creative thinker

Team player

 

 

Professional Experience

 

Consultant Senior Business Analyst, supporting role for project management

PrideOne, Inc. at Thomson Reuters, Bingham Farms, MI (Mar 2015 – present)

• Drive the solution development for a complex patent payment application through gathering, organizing, and communicating requirements in Agile

• Created a roadmap for essential processes and procedure for improvement, utilized by the Scrum team, recommended optimizing existing tool for efficiency and ease

 

Senior Business Analyst

Covisint, LLC, Detroit, MI (Jan 2014 – Feb 2015)

• Business analysis for healthcare analytics project, servicing multiple customers in capturing requirements for data integration initiatives, enhancements, and customer communication,  including deployment and sustain documents

• Agile team Business Analyst – wrote and ushered User Stories to acceptance; drove planning and timelines

• Successfully facilitated a technical team collaborative effort to prepare and present an RFP for a $6 million project, resulting in winning the RFP

 

IT Consultant - Senior Business Analyst, BA CoE Lead

Advantage Resourcing, Inc. - Hire Thinking, Dearborn, MI (Jul 2012 – Aug 2013)

• Provided Senior Business Analysis on automotive IT initiations for Ford Motor Co., and Chrysler Group, LLC.  Projects involved senior-level analysis, stakeholder input and requirements gathering, and preparing persuasive presentations for executives as deliverables.  Specific projects involved a large-scale data integration initiative, remove-and-replace of a multiple mainframe software business unit's applications with a single SAP application, and initiating a BA CoE (Business Analysis Center of Excellence).  Effectively delivered polished documentation, presented to teams and executive levels, and provided a road map for the first year of the BA CoE.  

• Advanced the adoption and socialization of Agile for a project team, utilizing a backlog and story development for enhancements and defect resolution

• Effectively lead and mentored a team of Junior Business Analysts

• Presented demo’s to technical teams, executives, and customers

 

Project Manager and Senior Business Analyst

Senior Business Analyst, University of Michigan Health System, Ann Arbor, MI (Jun 2011 – Jul 2012)

• Customer interface to define and articulate problem statements and requests, define requirements and present solutions, created a solution process to document, communicate, and present information

• Customers included high-profile chairs and executives in the Health System, IT executives and management, Technical Team members

• Established and drove project management planning and tracking process for team, mentored and support team in adopting process and developing skills

• Ensured compliance for all deliverables to regulatory standards in technology and health care, consulted legal department when organizational processes required it

 

 

Previous Professional Experience

• Project Manager and Business Analyst, IT Consulting, Detroit, MI, Jul 2004 – Jun 2011

• Independent, part-time, consulting and contracts in technical and business analysis, documentation writing, and editing, including diagramming; Clients included Gaylord Design, providing business case and requirements for vendor product implementation; provided Sharepoint 101 training sessions and LinkedIn orientation and support sessions; completed Villanova Business Analysis, prepared for the IIBA CBAP certification.   Sep 2008 – Jul 2011

• Project Manager and Business Analyst, AhjaSoft, Inc., Detroit, MI, Oct 2000 – Oct 2003

  Effective liaison between customers and technical teams.

• Lead Software Quality Assurance Analyst, Kelly Services, Troy, MI, Dec 1998 –  Oct 2000

• Software Quality Assurance Analyst, Paragon MCS, Inc., Detroit, MI, Jun 1997 – Nov 1998

• Instructor and Writer, University of Detroit Mercy, Detroit, MI, May 1985 – May 1997

• My work experience prior to IT as an educator and business writer developed my exceptional communication skills, especially interpersonal, written, presenting, and cross-cultural skills.  I spent nearly 9 years in education as an English as a Second Language instructor as well as other subjects including writing, intro to computers, and Japanese language and culture. I worked primarily at the University of Detroit Mercy in Detroit, Michigan and corporate contracts.  Additionally, my teaching experience included nearly 2 years living and working in Japan. I developed expert skills during this time in communication and teamwork.

• While teaching, I also worked as a free-lance professional writer for corporate clients including Ford Motor Company and National Bank of Detroit.  This included both business documents and technical writing. 

 

 

Education

 

Bachelor of Arts, University of Michigan, Ann Arbor, MI USA

Master of Science, University of Detroit Mercy, Detroit, MI USA

 

Professional Development Coursework:

• Communication courses at Wayne State University School of Graduate Studies 1994 - 1998

• Completed Oracle 11g Business Intelligence (OBI11g) training February 2012

• Completed Lean Thinkers Series, Toussaint August 2011

• Lean Management Certified, Council for Six Sigma Certification, 2015

 

• Villanova University certified achievement in Business Analysis March 2010

• CBAP® Certified, IIBA, received in April 2012 through International Institute of Business Analysis (IIBA®)

 

• Contributing writer for BA Times, 2015